Robert R. Chapman, Jr.
Technical Communicator: Writer, Editor, Instructional Designer
Summary
I have done a variety of technical communication tasks for over 20 years: copywriter, editor, and web-based training developer. This has been primarily in the aerospace, cellular telephone, and software industries. My products have included user interface text, employee training, marketing materials, on-line help, marketing communications, and software documentation.
My goal is to work with words. That is my passion.
Work Experience
November 2010 to December 2010
AT&T Mobility, Redmond, Washington, office
Worksite: Telecommute as a 1099 contractor
Job Title: Editor and Copywriter
Accomplishments: Because of the quality of my work on the AT&T Mobility Developer web site (see Creative Circle, below), I edited and wrote copy for the AT&T 2011 Developer Summit. Praised for team communication, quick turnaround, attitude, and general product quality.
Tools: Microsoft Office 2010. Also, Microsoft Manual of Style for Technical Publications (MSTP) and the AP Stylebook.
July 2010 to October 2010
Volt Technical Resources, Kirkland, Washington
Worksite: Microsoft, Bellevue, Washington: Microsoft Dynamics CRM UE team
Job Title: Technical Editor II
Accomplishments: Edited user assistance material, including system help, special interest articles, and SDK articles for Microsoft Dynamics CRM version 5 release. On short notice, saved significant expense without cutting quality by quickly editing content for one localization handoff from 50,000 words to 33,000 words.
Tools: Author-it 5.4, Microsoft DxStudio 2007, Microsoft Office 2010, Microsoft Product Studio 2.10. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides.
May 2010 to July 2010
Creative Circle, Seattle, Washington
Worksite: Telecommute
Job Title: Technical Editor
Accomplishments: Assigned by Creative Circle to iSoftStone in Kirkland, Washington, I edited documentation meant for a mobile device developer audience for AT&T Mobility. Quickly saved project timelines, which were in danger of not being met, when joined project while meeting AT&T’s quality standards. The new AT&T website, only some of which I edited, went live after June 2010.
Tools: Microsoft Office 2007. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides.
April 2010 to May 2010
COMSYS, Inc., Bellevue, Washington
Worksite: Telecommute
Job Title: Editor
Accomplishments: Edited more documents for Microsoft Services Offerings.
Tools: Microsoft Office 2007. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides.
February 2010 to March 2010
COMSYS, Inc., Bellevue, Washington
Worksite: Telecommute
Job Title: Editor
Accomplishments: Edited documents as part of a team for Microsoft Services Offerings. Primary editing was for LCA (Legal) standards, although included all aspects of editing. This project definition was editing a specific batch of sales and technically oriented material in various formats (documents, spreadsheets, presentations). While COMSYS was a vendor to Microsoft, I was not a "v-dash" contractor (vendor).
Tools: Microsoft Office 2007. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides.
January 2010
Aquent, Seattle, Washington
Worksite: Microsoft, Redmond, Washington. Windows Server UA Team
Job Title: Technical Editor
Accomplishments: Primarily edited documentation written by subject matter experts with some content writing for the system help of a product created for an IT audience.
Tools: Microsoft DxStudio 2007, Microsoft Word 2010, and Microsoft SharePoint. Also, Microsoft MSTP and internal style guides.
November 2008 to December 2008
Robert Half Technology, Seattle, Washington
Worksite: Casey Family Programs, Seattle, Washington
Job Title: Technical Writer
Accomplishments: Documented tests used for in-house and commercial applications to verify basic operations after applying system patches. Created templates with instructions for performing the tests. Performed some of the tests.
Tools: Microsoft Office 2007, TechSmith SnagIt, and Microsoft SharePoint. Based documentation style on the Microsoft MSTP.
August 2008 to September 2008
COMSYS, Inc., Bellevue, Washington
Worksite: Washington Mutual, Inc., Seattle, Washington
Job Title: Technical Writer
Accomplishments: Provided content for rollout of revised project management life cycle. Created macros for Word templates and various customizations for Excel templates.
Tools: Microsoft Office, Microsoft Project, TechSmith SnagIt, and Microsoft SharePoint. Also, AP Stylebook and Microsoft MSTP.
January 2008 to July 2008
AT&T Mobility (Cingular Wireless, LLC), Bothell, Washington
Job Title: Senior Marketing Manager (for HR purposes)
Accomplishments: Created user interface text for on-line applications. Copywriter for web demonstrations, including marketing communications. Produced Flash presentations using Adobe Captivate. Edited the work of others.
Tools: Adobe Captivate, Adobe Photoshop, Microsoft SharePoint, and Microsoft Office. Also, Microsoft MSTP, AP Stylebook, and internal style and use guidelines.
February 2007 to December 2007
MediaPro, Bothell, Washington
Worksite: Verizon Wireless, Bellevue, Washington
Job Title: Instructional Designer
Accomplishments: Designed and produced web-based training. Trained to use both learning content management systems in use.
Tools: Used Adobe Captivate, Adobe Flash, Adobe Dreamweaver CS3, Adobe Photoshop, Adobe Illustrator CS3, Adobe RoboHelp, Oracle PeopleSoft, and Microsoft Office products. Also, Microsoft MSTP and internal style guidelines.
March 2005 to January 2007
Intrepid Learning Solutions, Seattle, Washington
Job Title: Technical Writer
Accomplishments: Created web-based training, including text, storyboards, graphics, HTML, and cascading style sheets.
Tools: Adobe Captivate, Adobe Flash, Adobe Dreamweaver, Adobe Fireworks, Adobe RoboHelp, and Microsoft Office products. Also, various Boeing style manuals, Gregg manual, and the Microsoft MSTP.
October 2004 to March 2005
Physicians Micro Systems Incorporated, Seattle, Washington
Job Title: Technical Writer (temporary)
Accomplishments: Produced various manuals and on-line help.
Tools: Adobe RoboHelp and Microsoft Office. Also, Microsoft MSTP.
May 2004 to October 2004
Work Break
Recovering from the effects of treatment for cancer.
March 2000 to May 2004
Iron Mountain Incorporated, Boston, Massachusetts
Worksite: Iron Mountain Off-Site Data Protection administrative offices in Renton, Washington
Job Title: Documentation Specialist (final title)
Accomplishments: Created manuals and help for SecureBase, SecureSync, and internal time management system. Performed occasional quality assurance work, including SQL tests. Repurposed existing and prepared new material for call center. Provided content for instructional designers.
Tools: Adobe RoboHelp, Adobe Dreamweaver, Adobe Fireworks, and Microsoft Office products. Also, Information Mapping techniques, Microsoft MSTP. Limited work with Adobe Framemaker.
Education and Training
University
University of Sioux Falls, Sioux Falls, South Dakota
No degree. Graduate and undergraduate courses related to secondary education.
Missouri University of Science and Technology, Rolla, Missouri
Bachelor of Arts (History). Also completed 75% of a Bachelor of Science in Electrical Engineering degree.
Training
Iron Mountain, Inc., Training, Boston, Massachusetts
Information Mapping Seminar (Class)
Caxton, Inc., Seattle, Washington
Framemaker Advanced Course.
Seminars
WritersUA (WinWriters), Seattle, Washington
Attended three WritersUA conferences.
Contact Information
E-mail
[email protected]US Mail
4404 Terrace Drive, Unit 6
Everett, WA 98203
Telephone
(206) 963-5260
Skype
rrchapman.skype
Website, Samples
http://resume.rrchapman.us/ Recommendations
http://www.linkedin.com/in/rrchapmanTrademark Information
Microsoft
Microsoft, Office, Publisher, Visio, SharePoint, and Windows are trademarks of the Microsoft Corporation in the United States, other countries, or both.
Author-it
Author-it is a registered trademark of Author-it Software Corporation.
Adobe
Adobe, Acrobat, Captivate, Framemaker, RoboHelp, and WebHelp are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
TechSmith
SnagIt is a registered trademark of TechSmith Corporation.
Oracle
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Information Mapping
Information Mapping is the property of Information Mapping International NV.
