Brief Summary
I have over 9 years of experience with web and mobile interaction design: innovation, strategy, prototyping, storyboarding, information architecture, wireframing, documentation. I am also an experienced user researcher having conducted the following research methods: ethnography, usability testing, RITE method, card-sorting, participatory design, diary studies, etc..
Clients
Yahoo!, Samsung, British Telecom, Motorola, TripIt and several start ups
Professional Experience
EDUCATION
University of Michigan, Ann Arbor, MI
- Masters of Science in Human Computer Interaction
Carnegie Mellon University, Pittsburgh PA
- Bachelors of Science in Information Systems
- Double Major in Human Computer Interaction
Graduated with University Honors
Languages: Mandarin Chinese (fluent)
PUBLICATIONS
"Using a Handheld to Help People with Motor Impairments" Brad A. Myers, Jacob O. Wobbrock, Sunny Yang, Brian Yeung, Jeffrey Nichols, and Robert Miller. Fifth International ACM SIGCAPH Conference on Assistive Technologies; pp. 89-96
EXPERIENCE
TripIt (San Francisco, CA) [Feb 2012- Current]
Senior User Experience Designer
- Responsible for all aspects of design at TripIt, including wireframing, visual design, asset delivery, user research and design strategy.
- Experience designing for web, mobile [iOS and Android] and tablet applications.
Motorola Mobility (Sunnyvale, CA) [June 2010 - January 2012]
Senior Mobile User Experience Designer
- Responsible for interaction design of multiple Android apps
- Experience with full design and development process for mobile and tablet devices
Samsung Design Europe (London, UK) [Jan 2008 – May 2010 ]
Senior Mobile User Experience
- Project leader for new concept projects, strategy, redesigns, new feature phones
- Managed 4 contractors for conducting usability research
- Experience with prototyping for concept development, detailed storyboarding
- Responsible for introducing use of several new research methodologies
- Responsible for presenting new concepts to business stakeholders, design and development teams in Samsung HQ in Korea
British Telecom (London, UK) May 2006 – Dec 2007
Lead Web UI Designer
- Responsible for all aspects of user experience including creating wireframes, detailed scenarios, workflows, personas, information architecture, usability research, and delivery of all UI components
- Managed/coordinated a BT internal and external UI team of two graphic designers, one UI designer and 2 web developers
- Responsible for leading and planning UI roadmap and user story documentation and final delivery for BT Contact project from concept to full product launch
- Other projects: mobile backup application, communications hub, wap relaunch, mobile ordering scenarios
Yahoo! (Sunnyvale, CA) June 2004 – May 2006
Design Researcher for Yahoo! Mail
- Responsible for planning and conducting all usability research for Yahoo! Mail
- Experience conducting: card-sorting, RITE method, paper prototyping, usability testing, competitive evaluations, heuristic evaluations, survey design, diary studies, persona development, product benchmarking, ethnographic field studies, statistical analysis, participatory design and contextual inquiries
- Conducted in-lab usability sessions for new Yahoo! Mail features/redesigns and produced key findings and video-enhanced presentations for design, engineering and business teams
Awards and Recognition
PUBLICATIONS
"Using a Handheld to Help People with Motor Impairments" Brad A. Myers, Jacob O. Wobbrock, Sunny Yang, Brian Yeung, Jeffrey Nichols, and Robert Miller. Fifth International ACM SIGCAPH Conference on Assistive Technologies; pp. 89-96
