Professional Experience
Experience
Co-Owner
Erb Photography (Sole Proprietorship)
Sole Proprietorship; 1-10 employees; Photography industry
April 2007 – Present (3 years 10 months)
Promoting and assisting free lance photographer, Scott Erb. I spend a lot of time marketing the immense experience he has in the fine art, commercial, wedding, event, portrait, and modeling photography arenas. We have worked with some of the top companies in the area to create original photographs for their web sites, product catalogs, brochures, and billboards. Usually accomplished all under the tightest of deadlines.
April 2001 – April 2007 (6 years 1 month)
Client Services Manager/Lab Production Coordinator 4/01– 4/07
AutumnColor Digital Imaging, Worcester, Massachusetts.
AutumnColor creates large-format photographic prints for artists who utilize them in museums, galleries, juried shows, hotels, stock agencies, and personal décor.
Established, developed, nurtured, and maintained all relationships with a wide variety of clients.
Researched, designed, and published over 20 informative newsletters to provide accurate, much-needed and helpful information to all clients resulting in placing the company as a “go-to” place for industry news, events, creative inspiration, and technical knowledge.
Responsible for all of the lab’s workflow, including planning, overseeing, and executing of daily production, activities, and quality controls, all while meeting client’s needs and deadlines.
Director of all marketing needs within the lab, including acting as the spokesman for all trade shows, tours, and gallery installations.
Send.com
Product and Customer Service Trainer 8/99 – 1/01
Send.com, Waltham, Massachusetts.
SEND.COM was an e-commerce start-up company that provided a high-end gift giving service.
Responsible for researching, developing, and delivering all product, customer service, and systems training.
Started as call center representative; promoted to Team Leader in customer care department and moved into product training and customer care development within 5 months of original hiring.
Researched 36 different product lines and assisted in their development, becoming the company’s “go-to” person on all product-related issues and questions.
De facto (“unofficial”) photographer for all Send.com events: summoned by upper-level management whenever a need for in-house photography arose.
Liaison for the technical department and customer care division.
Customer Service Manager
Privately Held; 11-50 employees; Photography industry
September 1997 – May 1999 (1 year 9 months)
EverColor Fine Art, Inc., Worcester, Massachusetts
EverColor Fine Art used the latest technology to create photographic prints for fine artists all over the world.
Specialized in successfully handling exceptionally demanding clients; accountable for all essential customer relations, high standards, and quality control.
Increased customer satisfaction by more than 50% through development and standardization of all company policies and procedures.
Clarified and defined elaborate digital imaging options, prices, and technical questions.
Entrusted with one-of-a-kind original artworks from nationally-renowned photographers and artists.
Accountable for the elaborate process of channeling, producing, and delivering high-quality, finished pieces of work.
Directed all event, retail, and corporate marketing needs with in the lab and was responsible for all gallery installations, marketing, public relations, trade shows, and publishing sales.
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Product and Training Coordinator
Light Impressions
Privately Held; 51-200 employees; Photography industry
August 1995 – September 1997 (2 years 2 months)
Light Impressions is a leading resource for archival supplies.
• Hired full time in 1995 for the Product and Training Coordinator position. Recommended, designed, and executed training programs for all employees. Training resulted in providing answers on products and resolutions on customer issues on the first call, reducing overall callbacks by 41%.
• Coordinated and developed company website, providing technical support to customer service department and all order entry representatives. Website’s user-friendly design answered customer’s questions without having them call for support.
• Appraised departmental needs, including interviewing, hiring, and evaluating employees.
• Provided mentoring support for newly promoted individuals to insure their success.
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Education + Add a school
Rochester Institute of Technology
BFA, Fine Art Photography
1991 – 1995
Activities and Societies: Photo House, 1991-1995 Photo House is a special interest house at the RIT that provides many unique opportunities. Including photographic facilities. PH now sponsors everything from social activities to lectures- the latter of which has been appreciated by the entire R.I.T. community. Lectures have been given by notable professionals & educators in the field of photography, such as Gregory Heisler, Jacque Sturgis, & Pete Turner, to name a few. Chair of the Lecture Committee.