Donna Dufault
Photography, Worcester Massachusetts United States
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Contact details
380 Bridle Path
Worcester, MA 01604
Tel: 508 421-3912
Brief Summary
Donna Dufault has over 20 years of experience working in the photography industry. She graduated from Rochester Institute of Technology with her BFA degree in Fine Art Photography. She has worked at some of the best photographic printing labs in the country and worked with some of the top art photographers in the world. This experience coupled with years of gallery experience, running art marketing groups and co-coordinating photo workshops has given her a unique perspective into the fine art photography world. These last few years, Donna has joined forces with her husband, Scott Erb of Erb Photography, who has been a successful commercial photographer for over 15+ years. Donna provides remarkable support to Erb Photography in marketing and business development as well as serving as studio manager and second shooter.
Client List

Food, Restaurant & Hospitality
 James Beard Foundation Dinner
 National Culinary Review
Buca di Beppo
Niche Hospitality;
   The Citizen
   The People’s Kitchen
   Jewel Box
 Baba Sushi
 Corner Grille
 Michael’s Harborside
 10 Center Restaurant
 Corner Grille
 Pepper’s Fine Food Catering
 Celtic Tavern
 Harborside Catering
 Smalley’s Cookies
 Worcester’s Best Chef 
 Panera Bread
 The Beechwood Hotel & Conference Center
 Henderson House, Northeastern University

 Design Works
 Pelle Dolce Soaps
 Tush Denim
 Dada Jewelry

 Milk Row Studios
 Dolabany Communications Group
 Palley Advertising
 Cold Spring Design
 Wild Apple Design
 Elliot Graphics

 Hanover Theater
 Boys & Girls Club
 Fruitlands Museum
 Pearson Foundation

 New Harbor
 Birch Hill
 Millbury Savings Bank
 Digital Credit Union

Professional Experience

Erb Photography (Sole Proprietorship)
Sole Proprietorship; 1-10 employees; Photography industry
April 2007 – Present (3 years 10 months)

Promoting and assisting free lance photographer, Scott Erb. I spend a lot of time marketing the immense experience he has in the fine art, commercial, wedding, event, portrait, and modeling photography arenas. We have worked with some of the top companies in the area to create original photographs for their web sites, product catalogs, brochures, and billboards. Usually accomplished all under the tightest of deadlines.
April 2001 – April 2007 (6 years 1 month)

Client Services Manager/Lab Production Coordinator 4/01– 4/07
AutumnColor Digital Imaging, Worcester, Massachusetts.
AutumnColor creates large-format photographic prints for artists who utilize them in museums, galleries, juried shows, hotels, stock agencies, and personal décor.

Established, developed, nurtured, and maintained all relationships with a wide variety of clients.

Researched, designed, and published over 20 informative newsletters to provide accurate, much-needed and helpful information to all clients resulting in placing the company as a “go-to” place for industry news, events, creative inspiration, and technical knowledge.

Responsible for all of the lab’s workflow, including planning, overseeing, and executing of daily production, activities, and quality controls, all while meeting client’s needs and deadlines.

Director of all marketing needs within the lab, including acting as the spokesman for all trade shows, tours, and gallery installations.
Product and Customer Service Trainer 8/99 – 1/01, Waltham, Massachusetts.
SEND.COM was an e-commerce start-up company that provided a high-end gift giving service.

Responsible for researching, developing, and delivering all product, customer service, and systems training.

Started as call center representative; promoted to Team Leader in customer care department and moved into product training and customer care development within 5 months of original hiring.

Researched 36 different product lines and assisted in their development, becoming the company’s “go-to” person on all product-related issues and questions.

De facto (“unofficial”) photographer for all events: summoned by upper-level management whenever a need for in-house photography arose.

Liaison for the technical department and customer care division.

Customer Service Manager
Privately Held; 11-50 employees; Photography industry
September 1997 – May 1999 (1 year 9 months)
EverColor Fine Art, Inc., Worcester, Massachusetts

EverColor Fine Art used the latest technology to create photographic prints for fine artists all over the world.
Specialized in successfully handling exceptionally demanding clients; accountable for all essential customer relations, high standards, and quality control.
Increased customer satisfaction by more than 50% through development and standardization of all company policies and procedures.
Clarified and defined elaborate digital imaging options, prices, and technical questions.
Entrusted with one-of-a-kind original artworks from nationally-renowned photographers and artists.
Accountable for the elaborate process of channeling, producing, and delivering high-quality, finished pieces of work.
Directed all event, retail, and corporate marketing needs with in the lab and was responsible for all gallery installations, marketing, public relations, trade shows, and publishing sales.
1 visible recommendation for this position Manage

Product and Training Coordinator
Light Impressions
Privately Held; 51-200 employees; Photography industry
August 1995 – September 1997 (2 years 2 months)

Light Impressions is a leading resource for archival supplies.
• Hired full time in 1995 for the Product and Training Coordinator position. Recommended, designed, and executed training programs for all employees. Training resulted in providing answers on products and resolutions on customer issues on the first call, reducing overall callbacks by 41%.
• Coordinated and developed company website, providing technical support to customer service department and all order entry representatives. Website’s user-friendly design answered customer’s questions without having them call for support.
• Appraised departmental needs, including interviewing, hiring, and evaluating employees.
• Provided mentoring support for newly promoted individuals to insure their success.
No recommendations for this position Ask for a recommendation
Education + Add a school

Rochester Institute of Technology 
BFA, Fine Art Photography
1991 – 1995

Activities and Societies: Photo House, 1991-1995 Photo House is a special interest house at the RIT that provides many unique opportunities. Including photographic facilities. PH now sponsors everything from social activities to lectures- the latter of which has been appreciated by the entire R.I.T. community. Lectures have been given by notable professionals & educators in the field of photography, such as Gregory Heisler, Jacque Sturgis, & Pete Turner, to name a few. Chair of the Lecture Committee. 
Awards and Recognition
2008, 2009, 2010, 2011, 2014 Voted Worcester's Best Photo Studio
Judges Choice Award Winner, CIPNE Photo Competition

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